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Amazon Bedrock

Amazon Bedrock is utilized in the AngelCX platform for AI capabilities across two primary services:

Model Configuration

  • Foundation Model: Amazon Nova (us.amazon.nova-pro-v1:0)
  • Use Case: Text generation and analytics processing
  • Deployment: Integrated with Lambda functions

Service Integration

1. AI Engine Service

  • Primary Use: Conversational AI
  • Processes visitor messages
  • Generates contextual responses
  • Maintains conversation coherence
  • Handles multi-turn dialogues
  • Supports tools
sequenceDiagram participant V as Visitor participant E as AI Engine participant B as Bedrock V->>E: Send Message E->>B: Process with LLM Note over B: nova-pro-v1:0 B->>E: Generated Response E->>V: Return Response

2. Post Session API

  • Primary Use: Analytics Generation
  • Processes completed conversations
  • Generates conversation summaries
  • Performs sentiment analysis
  • Classifies visitor intents
  • Extracts key insights
sequenceDiagram participant A as AI Engine participant P as Post Session participant B as Bedrock participant D as Database A->>P: Session Complete P->>D: Fetch Transcript P->>B: Generate Analytics Note over B: nova-pro-v1:0 B->>P: Analytics Results P->>D: Store Results